After reading this article you will be able to fix some of the problems that stop a user from using their external USB hard disk drives properly will also help in the situation where your Windows Operating system based computer does not detect your external Hard disk drive.
There are quite a few explanations for this problem I have compiled this guide to address almost all of the known issues help a user get rid of these problems for a smoother computing experience.
This guide addresses the most basic the complex procedures to resolve some problems with your external hard disk drive. Follow the steps below:
Checking USB Connection
- If you External drive is USB powered, make sure that your cable is connected properly and the USB slot is a powered slot.
- Try replacing the USB Cable
- If your external drive is powered through an adapter, make sure your adapter is working fine, replace and check, if necessary.
- Try plugging your drive into another USB port
- Always make sure that you have the latest USB Chipset drivers installed in your computer.
- To check, run windows update to update your computer
- Go to your motherboard / system manufacturer’s support website, download install the latest drivers from there.
- If you plug-in your device it does not show up in my computer. The first thing to check is that whether your device has been detected in your computer or not.
- To check
- Go to start menu type Device Manager
- Now, there are two things to check here. The first thing is whether your device is listed within disk drives of not. Check the screenshot above to confirm that my Seagate Go Flex USB device is listed there. In a similar way, you external USB device should be listed here.
- Just to make sure click the last button, just under Help menu, to refresh the hardware listed there to install any newly added device.
- Second, thing to check is your Universal Serial Bus Controllers, list therein ( device manager ) make sure all USB ports and enabled and are working properly.
- Go to start menu and type device management or right click the computer icon and click on device management ( you might have to provide administrator password here )
- Double click on storage
- Double Click on Disk Management
- Refer the screenshot above and make sure all of your drives listed here have a drive letter assigned to them,
- if you see a drive that does not has a drive letter assigned to them
- Right Click that drive
- Click on Change Drive letters paths
- Now, add a drive letter here.
Running Disk Diagnostics
- Sometimes due to a error in file system or on the disk, your hard disk might just fail to detect in your computer system.
- An easy way is to gain access to a diagnostic software that might be available free to you on the hard disk manufacturer’s website.
- Download install such software.
- Run the software to detect issues with your drive
Using a Live Disk, just to check
- If you have any live disk with you, you can boot from that disk to check if it detects external drive.
- Gparted live CD is a good tool to start with
- If a Live CD detects your drive, it’s time to repair your Windows installation.
- Check your disk for errors before exiting the live CD
Repairing Windows File System
- If you have a Windows CD / DVD with you or if you have a Windows 7 repair disc, boot from it
- On the first menu press Shift + F10
- This will open up the command prompt
- type diskpart
- type list disk
- If you see your external disk here
- type select disk n ( n being the no. example 0. 1 ,2 listed besides your disk )
- if everything seems fine here ( size, file system etc. )
- type exit
- type exit again
- Run CHKDSK with the drive letter
- Boot back into Windows
- Go to, Run ( Windows key + R )
- Type, SFC /SCANNOW
- wait for the process to complete
IF this does not solve your problem
- check if you can open up your external enclosure
- Take your drive out and plug it directly into your computer system
- If your drive works, backup your data
- Buy another External enclosure
- Plugin your drive to check if it works
- Make sure you backup your data before doing any of this.
- Format your drive ( repartitioning is also recommended )
- NOTE: Do any of the above said steps at your own risk. Do not open your computer hardware or your HDD external enclosure, if you are not comfortable with it. Hire a professional to do it instead. If any damage or warranty violations occur, the author of this article will not be held responsible for it.
in my system display drives are not working properly when i open an internet this prompt is displaying what i have to do pls help me
Go to your computer / motherboard manufacturer s support website and download install the latest drivers from there. If you are unable to locate the drivers, please share your computer model /configuration and i will locate the drivers for you. Alternatively, you can run windows update and select any hardware updates from the optional and recommended updates section.
Go to device mangaer in control panel -> expand Display Adapters -> Right click the adapter and click on update driver -> choose automatically locate option ( make sure you are connected to internet)
I have a Hitachi 1Tb hdd and when I plug it into my Hp laptop for windows 8 it doesn t show up. Before it was working fine and I don t have that much data on there. Yesterday, before it stopped showing up completely on my computer it said cyclic redundancy check error. I looked some solutions and figured I try to do it today, however its just not even being recognized. The power is on and I hear it running whenever I plug it up and its getting frustrating. Plz help.
Have you tried this drive with another computer. Also, Plug the drive in and restart your computer, now, Press DEL, F2 or F10 to boot into the BIOS (( The key for booting into the BIOS will vary according to your Computer )). Locate the information section and locate the hard disk drive information. Check if your External Hard disk is listed there. if its listed there, it means that your hard disk is ok and there is some problem with Windows.
After reading all the issues I do not have a very good feeling after buying this new laptop with windows 8 on it. I want to get some information off the old hard drive and want to know what adaptor to buy, but from the sound of it, nothing is going to work. I need some way to get the information off the OLD hard drive and onto the NEW computer, has windows 8 made this impossible? It not what cables should I buy?
I feel like I have been dooped buying this computer with windows 8 on it.
It depends on what type of Hard disk your old computer was using. Is your old computer a desktop or a laptop. The best way is to take it to a computer store and buy an external enclosure for it.
Remember two things :
1. is it a 2.5 or 3.5 drive ?
2. Sata or IDE ?
Hi, i have problem with my external hard disk. This is the thing. When i try to copy files on Hard disk everything is normall, but when i try to get them back, they will not be copied. I tried to copy on another pc, its all the same. But there is one catch, when I put to copy smaller files up to 400 MB then all works. Im confused, obviously my hard is working, but i dont understand why cant copy big files, like more then 400 Mb, can you help me with this?
Hi, I think this is related to the file system. somehow your file system is following the older Fat file system architecture. Can u confirm that you are using NTFS file system. Also share the capacity / make and model of your drive.
Yeah, im using NTFS(Deafault) system, my Hard disk is Toshiba, with 320GB capacity What should i do? Thanks in front.